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Dear Guest(s),
We make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between the tour escorts, Namoh and you at any time. We believe in forgiveness, gratitude, positive attitude and innovation and at times even go beyond legal formats to ensure that all the issues of guest(s) are resolved in timely and friendly manner. The Terms and Conditions (hereinafter referred to as Terms and Conditions) given hereunder and on our website, the tour registration form and (any other printed material) and Brochures, (together with How to book your tour section ) from the World Showcase form the basis of our agreement and understanding with you. You are requested to read, understand and sign in acceptance all the terms and conditions and Brochure before you register yourself / family / friends for our tour as a 'Guest' to use our services. .
1) Short Title, Extent and Commencement:
(i) These Terms and Conditions shall be called Namoh (India and World guest) Terms and Conditions 2014-15.
(ii) Terms and Conditions extend to whole of India and World Tours
organized by the Namoh Retails Private Limited (hereinafter referred to
as Namoh).
(iii) Terms and Conditions shall come in force from 1st April, 2014.
A) Definitions: In these Terms and Conditions unless the context otherwise requires
(i)'Brochure' means World Showcase for the respective years brought out / published by Namoh.
(ii)'Company' means Namoh Retails Private Limited or Namoh and also includes all its brands and divisions namely K&S, Chota Break, My Fair Lady, Honeymoon Special, Second Innings, Marigold, Prince Charming, Students Special including all and any other brands/divisions of Namoh.
(iii)'First day of the tour' shall start at any time (i.e. in the morning/afternoon/ evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport. The same shall apply in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.
(iv)'Force Majeure' means an event or circumstance not within the reasonable control, directly or indirectly, of Namoh in its ability to perform its obligations / responsibilities regarding the tour including (a) war, hostilities invasion, act of foreign enemies; (b) rebellion, revolution, insurrection or military or usurped power or civil war; (c) epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God; (d) ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly; (e) riot, commotion or disorder; (f) any act or omission of any Government instrumentality; (g) a Change in Legal Requirements; (h) strikes, lock outs or other industrial disturbances; and (i) abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain and temperatures.
(v)'Group Tours' means such tours which are carried out in groups containing various individuals/families and where the services provided are similar to all the guest(s) in that group.
(vi)'Guest(s)' means the person in whose Name or on whose behalf booking and/or registration is made for any of India and/or World Tours organized by Namoh.
(vii)'Independent Contractor' means a person and/or organization selected by Namoh to render services including transport, hotel, restaurant, sightseeing to the guest(s) and/or to Namoh. Independent Contractor is not an employee, partner or joint venture of Namoh.
(viii)'Jain food' means food without onion, garlic served at the time of tour groups meals not necessarily before sunset and may or may not be served on the table.
(ix)'Meal' means breakfast, lunch, dinner and/or any other snacks supplied.
(x)'Tour/s' means any Indian tours (also referred as 'domestic tours') carried out within the state of India and World Tours (also referred as 'International Tours') carried out in any foreign state organized by Namoh.
(xi)'Tour Escort / Leader / Manager / Assistant' by whatever designation called means a Person designated by Company to help / guide / assist the guest(s) in and or during India and / or World Tours Organized by Namoh.
B) General Explanations:
(i) Each provision/term of these Terms and Conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force and effect.
(ii) The masculine gender, shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations thereof.
2) Scope of Activity:
Namoh is an organization that coordinates all the services of the tour to help the guest(s) for undertaking the tour. Namoh takes utmost care in selecting all the services and/or Independent Contractors who provide their services, to make our guest(s) comfortable on tour. Namoh select various aspects of the tour such as hotel, restaurant, airline, coach, shipping company etc. and does not have any control over operating of the same. Though Namoh takes utmost care of our guest(s); Namoh shall not be held responsible for any loss, harm, injury, death, damage caused by default, omission or act of employees or management of any such agencies or Independent Contractors. All the guest(s) booking and/or registering for tour organized / proposed to be organized by Namoh shall read, understand and abide by and strictly comply and observe all the terms and conditions laid down herein or in any /all other publications by Namoh. We endeavour to update our guest(s) from time to time by sending the guest(s) various tour related instructions through sms/ emails/ telephone/ or by any other mode of communication, solely for convenience of the guest(s). However, guest(s) are advised to visit website of Namoh www.Namoh.in to keep yourself updated with the Terms and Conditions, as Namoh reserves right to change the Terms and Conditions at any time.
3) Brochure/World Show Case:
Brochure / World Show Case along with tour tariff is published by Namoh from time to time. All previous Brochures / World Showcases, letters and any other modes of circulation printed and/ or published by Namoh shall stand cancelled on publication of Latest Brochure/ World Show Case. Every effort is made to ensure brochure accuracy, based on the available information at the time of publication of the brochure. The maps used therein and/or letters and any other modes of circulation printed and/or published by Namoh are inserted solely for convenience of guest(s) and are not necessarily to scale and/or official.
If the time table, tour conditions and the situations then requires Namoh to change any brochure information, without assigning any reasons, Namoh reserves the right to change any brochure information including tour itinerary, tour tariff, departure date, number of nights at the destination and hotels before or after any guest makes booking and/or registration for any tour and/or after the departure of any tour. Namoh shall endeavor to inform the guest(s) of such changes as soon as possible. City tour includes panoramic view of places as mentioned in tour program and unless specifically mentioned, it is panoramic view or a photo stop. Last day of the tour shall be the last destination/country as per pre-decided/revised itinerary.
4) Booking:
(i) Guest(s) signature on the tour Booking / Registration form:
Guest(s) signature on the tour Booking / Registration form and/or
payment of the initial registration amount whichever earlier shall mean
acceptance by the guest(s) in totality of the Terms and Conditions
contained herein. Affixing signature of one or more guest(s) if the
group includes large number of guest(s) on the 'Booking/Registration
Form', shall be deemed to mean that the guest(s) other than signatories
have duly authorized the signing guest(s) and all the guest(s) for whom
the Booking / Registration was made shall be deemed to have been bound
by the terms and conditions contained herein. Guest(s) are requested to
sign such forms, documents or other tour related papers wherever it is
required to sign these papers by the concerned guest(s) only and not by
any other person on guest(s)' behalf.
(ii) Guest(s)' intention to participate in the tour:
The payment of initial registration amount just indicates guest(s)'
intention of participation in the tour but does not entitle him to any
of the services including travel tickets, visas, hotel accommodations
etc. until the full tour tariff payment has been received by Namoh.
(iii) Non payment of full tour tariff :
If full tour tariff is not paid in time, Namoh reserves the right to
cancel the booking/registration with consequent forfeiture of
deposit/advance amount/entire part payment made to Namoh and/or the
deduction of cancellation charges, at the discretion of Namoh.
(iv) Travelers in need of special assistance:
Special services shall not be given to any specific person in a group
tour. Namoh, without committing itself or being held responsible in any
way whatsoever, shall make reasonable attempt to accommodate the special
needs of disabled travelers/senior citizens if informed at the time of
booking. Most transportation services are not equipped with wheel chair
ramps. A qualified companion at the entire cost of the disabled
guest/senior citizen must accompany the guest who may need such
services/assistance as the same are not provided by Namoh and/or
Independent Contractor to the other guest(s) in the Group.
(v) Transfer of tour:
A transfer from the originally booked tour to another tour is treated
as cancellation of earlier tour and therefore a fresh booking of another
tour has to be made. All cancellation charges shall apply on tour
tariff and not on discounted tour tariff for the earlier booked tour.
The tour tariff and discounts available / given for the cancelled tour
are not valid for fresh booking. Tour tariff and discounts prevailing on
the date of fresh booking of another tour shall be applicable.
(vi) Minimum booking of the tour:
The Tour shall proceed only if the number of guest(s) who have booked
the tour exceed 20 and the said booking of 20 guest(s) must be received
by Namoh at least 30 calendar days prior to the scheduled start of the
tour. If the number of guest(s) booked for any tour falls below 20, then
tour may operate without Company tour manager and on MAP plan
accommodation with breakfast and dinner and/or with an additional
surcharge. However Namoh may cancel the tour without assigning any
reason and in such an event the guest(s) can claim only the amount paid
by him after deducting the taxes. Till the total number of guest(s)
reaches 20, the booking of the guest(s) shall be strictly provisional.
In the event of Namoh deciding to cancel the tour, cancellation of tour
shall be communicated at least 15 calendar days prior to the date of
commencement of tour via any of the following modes (a) sms (b)
telephone (c) email; as per the information given by the guest(s) or by
any person for and on behalf of guest(s) at the time of booking of the
tour. In case of cancellation of any tour by Company, actual amount paid
by the guest(s) shall be refunded to the guest(s).
(vii) Health:
Guest(s) hereby acknowledges that all the guest(s) who have booked the
tour have gone through the itinerary and is well aware about the same
and all the guest(s) are Medically fit to undertake the said tour. The
Company reserves the right to ask the guest(s) to provide written
certification of his medical fitness before departure. The persons who
are medically fit to undertake the said tours only shall join the said
tour. The persons who are and/or who have suffered from any ailments for
which they have taken medical treatment and/or have gone into check up
and/or hospitalization shall join the tour at their own risk. Whenever
on tour, in case of any health emergency or health related issues, the
guest(s) shall solely be responsible to make their own arrangements on
the tour for medical assistance. Guest(s) shall not expect the Tour
Manager to pay full time attention and/or to provide any medical
treatment. It is possible that the Tour Manager may be busy in his work
for making arrangements for rest of the group. Guest(s) shall solely be
responsible for any health related issues and arrangement of medical
aid, if any.
(viii) Guest with medical ailment:
If any guest(s) is suffering from any medical ailment and have
concealed the same, Namoh reserves the right to cancel the booking /
registration of such guest(s) on medical and/or other grounds without
assigning reasons therefor. Namoh also reserves the right to restrict /
modify / amend the tour of such guest(s) without assigning any reasons.
If Namoh so directs, the guest(s) shall have to travel by a separate
transport at an additional cost to be paid by guest(s) immediately. The
guest(s) suffering from any disease at the time of booking /
registration is required to provide the doctor's fitness certificate to
undertake the tour. For Kailash Manasarovar tour maximum age limit is 69
years or as may be decided by the competent authority from time to time
and for the said tour the medical fitness certificate of the guest(s)
is must. In case of death of guest(s), all the arrangements for
transportation of dead body including procuring the death certificate,
postmortem, repatriation of dead body and all personal effects/property
and insurance claims etc. shall be made by the accompanying guest(s)
and/or relative of the deceased. Company shall make all endeavor to
extend any help but cannot guarantee the same. The entire expenses shall
be borne by the accompanying guest(s) or their relatives. Namoh or any
tour leader shall not be responsible for the same. If any of the
relatives want to visit the country where the guest(s) has passed away
all the necessary arrangement shall be made by the said relatives only.
(ix) Persons other than those booked:
Persons, friends or relatives of the guest(s), who have not booked the
tour shall not be allowed in hotel rooms, restaurants, coaches and sight
seeing places or for any activity on the tour.
5) Insurance:
The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Guest(s) are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of the Government of the Country concerned to meet expenses including medical, legal, hospitalization, accident etc. during the tour. Presently for most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. In Europe, Egypt and Dubai Tours, the insurance charges for guest(s) upto the age of 59 years are included in tour tariff and for exceeding the age of 59 years, insurance charges has to be paid by the guest(s) over and above the tour tariff. It is obligatory for the guest(s) to make full disclosure to Namoh, of guest(s)' medical condition that may affect his ability to take up and complete the full tour. Namoh reserves the right to call for any written certification of guest(s)' medical fitness before departure. Company is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guest(s). Insurance companies do not insure baggage. Guest(s) is/are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest(s) and/or relative of the hospitalized person/deceased to submit the necessary claim to insurance authorities for further processing of the claim.
6) Payments by Guest:
(i) Payment of Registration amount:
The registration amount paid at the time of booking, is not refundable
and interest free. All the payments by the guest(s) shall be made in
accordance with the procedure laid down in the brochure. The bookings
shall be processed by Namoh only after the registration amount is paid
in full. If guest(s) fails to pay full tariff timely, Namoh reserves the
right to cancel the booking/ registration. In case of billing errors,
Company reserves the right to re-invoice. In case of dishonored cheques,
issued by the guest(s) in favour of Namoh the concerned guest(s) has to
pay INR.150/- (Rupees One Hundred and Fifty Only) for every such
dishonor and in addition Namoh reserves the right to take necessary
legal action in respect of dishonored cheques as may be advised. The
guest(s) booking the tour 20 days before the tour departure (subject to
availability) has to make all the tariffs/payments to Namoh by demand
draft or cash.
ii) Travel Loans:
Company welcomes the loan facilities granted by the banks to the
eligible guest(s) for any of the tour if it fulfills the payment
conditions of the tour laid down by Namoh. Namoh is however not
responsible / liable for grant/rejection/refund/repayment etc. of such
loan facilities.
iii) Tour Tariff:
The tariff of the tour quoted is calculated as per the rates prevailing
at the time of quoting it. Namoh reserves the right to change the
tariff in the event of modification / alteration / change / variation in
the said rates before the date of departure. Any such increase in the
tour tariff accordingly, must be paid in full by the guest(s) before
tour departure. Any increase in tour tariff during the tour must be paid
in full by the guest(s) during tour. Except the air travel tour, the
tour tariff for many domestic tours, does not include other modes of
travel. All tour tariffs are exclusive of all taxes applicable from time
to time.
iv) Discounts/Benefits:
Early booking of tour makes the guest(s) eligible for the benefit or
discount as declared by Namoh which are valid for limited number of
seats, limited period, specific tour dates and varies from tour to tour,
region to region and country to country, guest to guest and age of the
guest. The agreed amount of discount is subject to timely payments by guest(s) i.e. minimum 45 days prior to the tour departure date. Accordingly,
Namoh reserves the right to amend, alter, vary or withdraw any of the
discounts/benefits without prior intimation to the guest(s). To be
eligible for any discounts/benefits guest must pay the full registration
amount at the time of booking itself. Discounts/benefits are generally
applicable for guest(s) whose age is 2 years and above for World tours
and 5 years and above for Indian tours.
v) Foreign Exchange:
With a view to provide single window facility to the guest(s), Company
is an authorized Money Changer of Reserve Bank of India to make
arrangements for the foreign exchange requirements of the guest(s). To
avail the Foreign Exchange required by guest(s) for the tour, the
guest(s) shall have to submit at least 45 working days before the
departure of Tour "Application cum Declaration for release of Foreign
Exchange", Passport copy, Address proof and other required documents
along with amount equivalent at the Rate of Exchange prevailing on the
day. When the payment equivalent in rupees of Foreign Exchange Component
of the tariff of the tour and additional Forex for their personal
requirements for the tour, if any, by Demand Draft / Local clearing
cheques in favour of "Namoh Retails Private Limited- Forex" is credited
in account of Namoh, the foreign exchange shall be released. Other
service charges shall be applicable as per Company policy. All World
Tours are subject to RBI / Government of India approval. Such Foreign
Exchange shall be subject to availability in India and acceptance of the
same in other countries.
vi) Airlines:
Airlines are solely responsible for overbooking of seats by the
Airline, failure to provide meal as required by the guest(s)' choice,
meals offered by the airline/quality of meal, Loss of baggage by the
Airline, failure on the part of Airline to accommodate guest(s) despite
having confirmed tickets, flight delay, change in date or time, no
permission to board on flight by Airlines etc and no claim of whatsoever
nature shall be made by the guest(s) against Namoh. In case of any
increase in Airport Taxes/Airport Development fees payable to the
respective Airport shall be borne and payable by guest(s). All the
booking / cancellation / change of the airline ticket and the travel on
such airline ticket shall be subject to the terms and conditions of
respective airlines. High season surcharge as per the rules of the
Airline concerned has to be paid by the guest(s). Any increase in
airfare, airport taxes, visa charges, fuel surcharges after the
booking/registration shall have to be paid by the guest(s). Air Ticket
Cancellation charges plus deposit forfeit charges as are applicable
under the rules of the concerned Airline are to be paid by guest(s)
immediately in the event of cancellation of the tour by guest(s).
In case of multiple air tickets (eg: to and fro) issued for the tour under single PNR, the guest(s) are responsible to pay full charges and shall not claim any additional cancellation charges, as per airline rules, in case of No Show for any particular sector (missing any of the flights). However, Namoh endeavors to provide best alternative services on chargeable basis to ensure the safety and benefit of the guest(s).
vii) Tour tariff other than Ex-Mumbai (World tours):
Tour tariff is based on departure from Mumbai, India, unless
specifically mentioned. Guest(s) boarding flights at places other than
Mumbai have to pay the entire airfare difference and bear and pay any
other additional expenses including airport transfers, hotel stay etc.
on that account.
viii) Reimbursement to Namoh of payment due and payable by the guest but made on his behalf by Namoh:
Over and above the tour tariff paid by the guest(s) if Namoh pays any
money for and on behalf of the guest(s) as per the requirement under law
or otherwise, the same shall be reimbursed by the concerned guest(s) to
Namoh forthwith on demand by Namoh.
7) Document:
(i) Passport:
Passport is an official document required whenever guest(s) intend to
travel abroad and in addition the guest(s) should have visa of that
particular country which the guest(s) wants to visit. Before submission
of the passport to Namoh for obtaining visa, guest(s) has to ensure that
passport validity is minimum 180 days from the arrival/ conclusion date
of the tour in India and it has sufficient blank pages, which should
not be damaged/stapled/torn etc. for recording the visas of the
respective countries. All guest(s) booking tours for Europe sector shall
ensure that the year of issue on their passport shall be after
01/01/2001.
Foreign national shall ensure the Multiple or double entry VISA when the tour commences from India and concludes in India. Such Foreign national shall solely be responsible for any contingency in respect of the same.
Non Resident Indian (NRI) shall compulsorily hold POI (Person of Indian origin) or OCI(Overseas citizen of India) card while traveling to India or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.
(ii) Loss of Passport:
Guest(s) traveling abroad shall take care of not losing passport. Loss
of passport on tour involves costs and consequences such as filing FIR,
visiting Indian Embassy, getting new passport or landing certificate,
expenses on the stay, food, transportation etc. all of which have to be
borne and paid by the concerned guest(s) only. Getting the landing
certificate or the new passport is the sole responsibility of guest(s).
Tour Manager is not responsible or liable or under obligation, for the
loss of passport and consequences thereof. Entire consequential expenses
shall be borne by the guest(s). Any other guest accompanying the guest
who has lost the passport wishes to terminate the tour intermittently
shall also be responsible to meet the related/consequential expenses
etc. No further refund shall be given for the guest leaving the tour
abruptly.
(iii) Visa (World tours):
The guest(s) interested going abroad must have a valid Visa to
visit/travel to that Country/Countries. Visa is the short form of
'Visitors Intending To Stay Abroad' and means the valid permission
granted by Government of country without which the guest(s) can not
visit/travel to that country. Company generally assists in documentation
and submission of application for visa by forwarding them to the
respective embassies and consulates on the dates as pre-defined by the
concerned authority. Company also generally guides guest(s) for U.K.
Visa documentation and/ or taking the interview date for U.S.A. visa.
The visa fees charged to the guest(s) shall be at the rates prevailing
as on the date of submission of documents to the Embassy or Consulate.
Despite submitting all relevant documents or attending personal
interview, granting of Visa is at the sole discretion of the Embassy or
Consulate. Namoh shall not be responsible for any errors in the date of
Visa granted or scanned photographs by the concerned authority. No
embassy or consulate gives any reason for not granting visa and/or with
refusal stamp on passport depending upon embassies to embassies and
consulates. Namoh therefore shall not provide any reason why a person is
not granted a visa. Namoh also can not give any reason why a particular
person was granted a visa as the same is at the discretion of embassy
or consulate of respective countries. All costs and charges in respect
of the said application for the visa as intimated by Company shall be
borne by the guest(s) only. Company reserves the right to levy an
additional charge over and above the tour tariff to be paid and borne by
guest(s) for delay in procuring visa by the guest(s) before Namoh for
any reason whatsoever. If the guest cancels a tour due to not granting
of visa and /or for any other reasons whatsoever, the cancellation
charges shall be paid by the guest and any fine, penalties or any such
payments arising due to not meeting with the requirements of any airport
or government authorities including Passport or Visa documents, are to
be paid by the guest.
We facilitate guest(s) VISA for the guest(s) booked with Namoh from any of the European country embassies and consulates.
Though guest(s) submit VISA kits well in advance but Namoh may not submit their VISA applications due to:
a. Non-availability of Air tickets
b. Non-availability of Hotel Voucher
c. Last minute changes in the rules and regulations of Embassy and Consulate.
d. Limited VISA submissions
e. Submission at given deadline by Embassy/Consulate i.e. 1 month prior to departure
The process required for facilitation of Visa, depends on various factors irrespective of submission of Visa kit by the guest(s) to Namoh, whereby company reserves the sole right to commence the facilitation of visa process. Since there are timelines of VISA's of various embassies and consulates, no guarantee of VISA can be given.
On arrival Visa procedure may change at any time by Immigration Authorities.
Embassy or Consulate may ask for Original documents/Personal visit/interview for bio-metric or clarification at any time.
Normally the passport is returned without visa or visas.
All kinds of Visa's should be checked by the guest(s) for its validity, correct photographs, signature of the authorized person etc.
Mandatory Documents ( For All Tours):
a.Passport
with 180 days validity from arrival date in India after the tour (Check
Names and Blank pages for VISAs as per requirement).
b. Duly
signed & filled VISA forms by each guest as per Passport signature
& details. For Children, take Thumb impression ( If passport has
thumb impression) or signature alongwith Parent's Signature ( Male -
Left Thumb & Female Right Thumb).
c. Personal
Covering letter stating purpose of the travel (Personal/Tour/ Employment
etc.) along with financial/ sponsorship details (For Employed on Plain
paper, Self Employed on Plain paper with Visiting Card, Business or
Professionals on their letter head ). Sometimes due to load factor at
the embassies and consulates, the VISA processing takes longer time and
in few cases VISA is not granted before tour departure or it is delayed.
In such cases, Namoh as a facilitator shall not be responsible for any
consequences and/ or liable for any refund, the guest shall have to bear
all the cancellation and re-booking charges for the next tour.
(iv) Guest(s) Responsibility:
It shall be sole responsibility of the guest(s) to hold required valid
travel documents and statutory clearances, including passports, visas,
confirmed travel tickets, insurance including medical insurance
certificates, any other document used to confirm the services of tour
including an arrangement with independent contractor and other statutory
certificates, to enable him/her to undertake tour. All travel documents
are non-transferable and must be issued in the name of the
passport/photo identity holder, otherwise the booking may be cancelled.
Passport must be valid from the start of the tour to at least 180 days
subsequent to the scheduled arrival date of the tour (subject to rules
of the specific visa embassy or consulate). The guest(s) shall ensure
timely collection of all such documents enabling them to undertake tour
and be present in time for departure. Guest(s) should keep certified
true copies and photocopies of all documents including valid travel
documents and statutory clearances, including passports, visas,
confirmed travel tickets, insurance including medical insurance
certificates, any other document used to confirm the services of tour
including an arrangement with independent contractor and other statutory
certificates, used by him/her while on tour.
(v) Photo identification:
All guest(s) travelling by air for Indian / domestic sectors are
advised to carry the photo identification in the form of driving
license, election ID card, Aadhar Card, Pan card and for students their
school / college ID card. At certain sightseeing places/hotel, the
identification proof is required for which company has no control and is
mandatory. The identification documents must be produced by the
guest(s) as per the rules and regulations prescribed at different
locations.
8) Itinerary Changes:
(i) Force Majeure Situations:
(a) In
case of force majeure conditions, Namoh reserves the right to change /
modify / vary / alter the tour itinerary and/ or tour tariff
accordingly. Such changes etc. shall be intimated to guest(s), prior to
the start of the tour or on tour as the case may be. Additional charges,
if any, due to such changes etc. over and above the tour tariff have to
be paid by the guest(s) before or on tour itself as the case may be. No
complaints /compensations and/or claiming of excess refunds beyond the
provided refund by Namoh (if any) by the guest(s) shall be entertained
by Namoh for limitation and/or non- availability of certain services
beyond the control of Namoh including museums, restaurants, sightseeing,
shopping etc. though included in tour itinerary.
(b) Due
to certain unavoidable circumstances, other than force majeure
conditions, if any day of tour is curtailed/any sight seeing missed/any
other services not being provided due to some reason from Company's
side, then Namoh shall be liable to refund the guest(s), only that
portion of the tour amount arrived at for that missed day/missed sight
seeing/missed services. However, guest(s) are requested not to demand
any other payment over and above (if any) as than shall be made by Namoh
in this regard.
ii) Deviations:
If any guest(s) wishes to deviate from the tour itinerary, Namoh shall
permit such deviations at its discretion. For such deviation, the
guest(s) has to pay full cost thereof in addition to the tour tariff
before the tour departure.
iii) Guest(s) joining and/or leaving the tour at places other than indicated in the tour:
a) Guest(s)
joining and/or leaving the tour shall observe following alerts and
shall ensure about the signing and collection of the entire policy paper
from booking Namohan and/or booking office at the time of booking:
i)Joining/Leaving tour price excludes:Airfare(Main ticket), Visas, Insurance and airport transfers
ii)Tour program does not have any internal tickets.
iii)Purchase of non-refundable air tickets is not advisable. Tour dates
shall be confirmed 1 (one) month prior to the departure date.
iv)Insurance is mandatory for Europe, Egypt and Dubai, Jordan Israel tours and advisable on all world tours.
v)Complementary items to be collected before the tour from any of our nearest branches or Preferred Sales Agents.
vi)Telephone numbers/mobile numbers, email id, emergency contact, flight details must be given by guest(s).
vii)Due to airline restrictions the snack hamper may not be possible to sent on tour with the tour manager.
viii)Tour routing/date may change and in such case no compensation shall be made for the consequences.
b) Such guest(s) should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed.
c) If such guest(s) are reaching before the scheduled arrival time of the tour at the respective airport then they should be present in time at the respective airport arrival hall of the terminal where the concerned tour group is landing.
d) If guest(s) are reaching after the scheduled arrival time of the concerned tour the guest(s) should join the tour group directly at the hotel/1st destination/sight seeing place, etc. as the case may be on their own and at their own costs and risks.
e) Such guest(s) are required to provide details to Namoh 20 days in advance before the tour starts viz. Inward and outward flight/journey details, Photocopy of an airline ticket, E mail, mobile, contact particulars of the guest(s).
9) Transport:
(i) Coach/Bus Seating:
Seat numbers are allotted on the booking priority basis. Seat Nos.
1,2,3,4 (front 4 seats) in each bus/ coach are reserved for Namoh
including Tour Escort/Guide etc. and/ or as premium seats which can be
booked by guest(s) subject to availability, on payment of additional
tariff. Company reserves the Premium seat allocation right.
There is a strict "no smoking", "no alcohol" and "no eating" policy in the travel mode. Company advises the guest(s) to carry the valuable items with them when they leave the travel mode. All baggage and personal effects are at all times and in all circumstances the responsibility of the guest(s). Namoh shall not be in any manner responsible or liable in case of loss of any items of the guest(s). Any damages caused by the guest(s) to the bus/coach and or any other travel mode during the tour shall be reimbursed by the guest(s) to the concerned independent contractor and Company shall not be liable for the same.
(ii) World Tours Coaches / Buses:
Company generally arranges air-conditioned/air-cooled, luxury coaches.
Such coaches may be equipped with an emergency washroom, however this
facility is not to be used in lieu of the rest rooms. In case, guest
wishes to use this facility, he shall have to pay tips to the driver of
the coach directly. The size and seating capacity of the coaches/ buses
generally varies from 20 to 40 and depending on the number of the
guest(s). Few coaches have one door or two door access, which varies
from destination to destination.
(iii) Indian Tours Coaches / Buses:
Company generally arranges air-conditioned/air-cooled, Non-AC coaches,
mini coaches, jeeps or taxies of various seating capacities depending
the type of the tour, itinerary and number of guest(s), etc.
10) Hotels:
(i) Company takes care
to select hotels and book the same on behalf of guest(s) at convenient
locations subject to availability. Hotel accommodation is generally
provided on Twin sharing basis in standard rooms and the third bed is
often a roll-away mattress put in a twin bedded room. Most of the rooms
have a private bath or shower. Air-conditioning, central heating and
other facilities are provided by the hotels depending upon various
factors including weather / climatic conditions, local systems, tour
type, etc. A family of four(4) is given two(2) rooms at most of the
destinations around the world, as safety regulations do not allow
four(4) persons in one room. In such cases, for child guest(s) tour
price charged for adult to be paid. In case of any improvements with
hotel services, guest(s) are requested to inform reception. All baggage
and personal effects under all circumstances is the sole responsibility
of guest(s). Any damages to the hotel room, sight seen place, coach
during the stay/visit/tour shall be the sole responsibility of guest(s).
Hotel's management/administration shall be solely responsible for all
the service related issues of the hotel staff. Guest(s) availing
additional facilities over and above provided by Namoh such as mini-bar,
paid television channels as well as any telephone/internet facilities
are not included in tour cost and guest(s) shall bear the expenses for
the same.
(ii) Single Occupancy:
Single guest provided with single occupancy / single bedded room have
to pay single occupancy charges for the full tour. Size of single room
is comparatively smaller than twin sharing room and may be on different
floor than groups rooms.
(iii) Check in and check out time:
Every guest has to abide by the check-in and check-out time of the
respective hotels. For Indian tours, generally the check-in time is 12
noon and check-out time is 10 a.m. For World tours, generally the
check-in time is 3 p.m. and check-out time is at 12 noon. However,
check-in and check-out may also differ depending upon destination, hotel
policy, etc. If guest wants any change therein, guest should manage the
same at his own cost with hotel authorities on payment of additional
charges, if any.
(iv) Additional facilities:
Additional facilities including laundry, telephone, mini bar, alcohol,
beverages, food, optional excursions, excess baggage fees, shopping,
paid toilet if availed by the guest(s), have to be paid by the guest(s)
only before leaving the hotel, ship/cruise or restaurant etc. as the
case may be.
(v) Room Sharing:
Two single guest can decide to share a hotel room, and/or accommodate a
third guest booked on the same tour on triple sharing basis. Any
misunderstandings or incidence like missing items or difference of
opinion between each other shall have to be settled between room
partners themselves. Company is not responsible for any loss or mishap.
If for any reason, concerned partner cancels or alters the booking of
the tour, then the other guest / partner has to bear entire room charges
including that of the partner who has cancelled the tour. No adjustment
shall be made from the monies contributed by guest / partner who had
cancelled the tour. Shared rooms have no smoking policy.
11) Restaurants:
Namoh or any of its independent contractors shall not be bound to serve
non veg food items during en-route journey and/or en-route lunch halts
for Indian/Domestic Sector. Namoh shall endeavour to select the best
quality restaurants for en-route lunch halts in terms of food,
sanitation facilities, hygiene, service but shall not have direct
control over their maintenance. Guest(s) shall take note that the
Restaurant Manager allots the table for the group that shall depend upon
the group size and infrastructure of the restaurant.
12) Meals:
There is mostly a pre set menu for meals depending on the tour program.
Packed meals are served at some places. Company mostly serves
Vegetarian food along with few Non - Veg items. Namoh do not
differentiate amongst the guest(s) by providing a special meal or
special diet. In case of baby meal, Company generally provides tin milk,
plain dal and rice, apart from that if any different diet is required,
the said guest(s) shall make their arrangements for the meal at their
own costs and consequences. No Complaints / Claims for refund in respect
of the meals shall be entertained and Namoh reserves the right to
change the menu and arrangements of the meals without assigning any
reasons therefor.
13) Tour Managers on Tour:
Tour Managers/assistants/escorts are assisting to the guest(s)
throughout the tour, they are not responsible for guest(s) baggage or
any kind of personal belongings. On the entire tour the guest(s) are to
be responsible and carry the baggage on their own. The instructions and
information of the tour, are to be followed in the group tours and tour
manager is not responsible for any instructions overruled by the
guest(s) and its consequences.
14) Baggage:
Guest(s) are responsible for their own baggage. The baggage at the
airport, during any air travel, in coaches, in any train journey, at
immigration points etc, guest(s) have to verify and be responsible for
the same. The porterage or the tips for services rendered to carry
guest(s) baggage to the rooms is guest(s) responsibility and have to be
paid directly to the service provider. The "porter" or any helper
arranged by the guest(s) at any train stations, airports, at immigration
points or any other place, is the sole responsibility of the guest(s)
and guest(s) shall have to pay tip directly to them.
15) Cancellation Charges:
If the guest decides to cancel the tour for any reason whatsoever he
shall make an application in writing to that effect within specified
time limit hereunder along with the original receipt issued by Namoh.
Such cancellation shall attract the cancellation charges stated
hereunder. Cancellation charges for any mode of transport ticket are
applicable as per the rules of the concerned authority. Air ticket
cancellation charges for special fares if paid by the guest are NON
REFUNDABLE. In case of Visa Rejection for Europe, America, South Africa,
Canada, Australia, New-Zeland sector the entire deposit amount shall be
forfeited if the guest cancels the tour beyond 30 days prior to Tour
departure date, as airline tickets are issued one month prior to
departure date and airline tickets are non refundable. Any refund
payable shall be refunded to the guest after receipt of the refund from
respective authorities after deducting the processing charges.
|
World Tours |
Indian Tours |
||||
|
Number of days prior to |
Amount you must pay |
Number of days prior to |
Amount you must pay |
||
|
More than 60 days |
Registration Amount or 10% whichever is higher |
More than 60 days |
Registration Amount or 2000 whichever is higher |
||
|
60 - 46 days |
15.00% |
60 - 46 days |
15.00% |
||
|
45 - 31 days |
25.00% |
45 - 31 days |
25.00% |
||
|
30 -15 days |
50.00% |
30 -15 days |
40.00% |
||
|
14 - 04 days |
60.00% |
14 - 04 days |
60.00% |
||
|
03 - 01 days |
80.00% |
03 - 01 days |
80.00% |
||
|
On the day of departure |
100.00% |
On the day of departure |
100.00% |
||
|
On Tour |
100.00% |
On Tour |
100.00% |
||
|
|||||
16) Complementary Items:
Company reserves the right, without assigning reasons, to change the policy related to complementary items, without prior intimation to guest(s). No claims shall be entertained in regards to non utilization of complimentary items.
17) Miscellaneous:
(i) Complaints or Grievances:
If the guest has any claim, grievance and / or complaint in respect of
services provided by any of the independent contractors, the guest shall
immediately notify the same to the independent contractor in writing,
and a copy thereof is handed over to the tour escort / leader / Manager /
Assistant and /or Company not later than 7 days thereof to enable Namoh
to take up the matter with the concerned independent contractor.
(ii) Privacy of Information:
Any Information furnished by the guest(s) to the tour escort / leader/
Manager / Assistant and/or Namoh, is subject to disclosure thereof as
required by law or by an order of court or the rules, regulations and
enquiry by any government / statutory authority. Company shall not
disclose any data of its own under any circumstances to any guest(s)
including any kind of clarification on itinerary, tour costs,
cancellation charges etc.
(iii) Government rules for NRI (Non Resident Indian) Guest:
All guest(s) staying abroad including NRIs or foreigners should abide
by all the laws, rules, regulations of Government of India and/ or the
country concerned while undertaking the tour.
(iv) Photographs or Video Clips:
Company reserves the right to use Photographs / Video Clips of the
guest taken on tour and/ or given by guest, for promotion of Namoh’s
Business without obtaining prior permission of the concerned guest. Such
Photographs / Video Clips can be used on any media with due respect for
emotions/sentiments of guest(s).
(v) Reference Call:
Company reserves the right to refer the guest, on request, to
prospective guest for promotion of Namoh's business. Further Company is
authorized to send transactional as well as promotional sms/e-mail/phone
calls.
(vi)Valuables:
Namoh advises guest(s) not to carry valuable items to the extent
possible with them on tour and invariably carry such items, if any, with
them while leaving the hotel for whatever reasons and not to keep any
valuables, money or important travel documents etc. in suitcase. Better
keep them in safe deposit lockers. In case of any loss suffered by the
guest(s) Namoh is not liable or responsible for the same.
(vii) Shopping:
Shopping is one of the important activity of any tour and an experience
in itself. All guest(s) are hereby made aware that Namoh neither
recommends nor promote any specific shop or vendor for shopping purpose.
We understand that the guest(s) are wise enough to decide themselves
what to buy and where to buy. It is a sole discretion of the Guest.
Hence, Namoh do not take any responsibility or liability in case of any
cheating or misguiding by the shop owner.
(viii) External guest(s) not allowed:
External guest(s) are not to be invited on tour by any guest and they are not allowed to use any of the services of the tour.
(ix) Paid Toilets:
At some places/destinations/country, there are paid toilet haults, which guest(s) have to take care on their own.
(x) Jurisdiction:
All disputes pertaining to the tour and any claim arising there under
shall be subject to the Court of competent jurisdiction at Mumbai only.
18) Refund:
(i) Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour shall be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
(ii) No refund shall be payable:
a) for any missed / unused services of the tour including the meals due to whatsoever reason.
b) where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation.
c) if services of the tour are modified, varied, amended, cancelled or not utilized.
d) if any guest decides and/or is required to cancel the tour due to any changes made in the rules by the concerned Government.
e) where Airfares are contracted in bulk for Airport to Airport.
f) if the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities
g) refund
is not applicable for Indian / domestic sectors and on certain
conditions which include that such air tickets are non refundable and
date change is not allowed.
h) Namoh is not liable
to pay any amount in case the VISA is not received by the guest and/or
Company within time. Namoh has to depend on various agents to do the
processing work. In case a person misses out the tour because of
curtailed itinery, he cannot claim any amount from Namoh. Since,
grant/non-grant of VISA and also communication of information in respect
of grant/non-grant of VISA is beyond the control of Namoh, the guest
should be mentally prepared for any mental/physical dismay as a result
of non-grant of VISA and/or delayed communication which may be just
before departure of the tour or on the tour itself.
19) Reservations:
Namoh reserves the right to:
(i) give admission to any person for any tour or FIT package or for currency exchange;
(ii) cancel
the booking / registration of any of the guest after acceptance of the
payment but prior to commencement of the tour, without assigning any
reason. In such event Namoh shall only refund the payment received from
the guest for the tour;
(iii) terminate the booking /
registration during tour if the guest is not following the group
decorum of the tour or misbehaves or without assigning any reason
whatsoever. In such an event, no refund or compensation shall be paid to
the guest and he shall have to bear and pay the expenses for his return
travel;
(iv) amend, alter, vary or withdraw any
tour including its services, flight route etc. advertised and or
published without assigning any reason whatsoever;
(v) amend,
alter, vary or withdraw the discounts/benefits or the priority booking
of bus seats given, if the minimum registration amount is not paid at
the time of booking or if any cheque drawn in favour of Namoh is
dishonored, and/or without assigning any reasons whatsoever;
(vi) to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure.
20) Liability and Responsibility of Namoh:
(i) The liability of Namoh is restricted only to the making reservation in accordance with the guest(s) requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the guest(s) on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by Namoh to the guest(s) to minimize such loss or damage shall not constitute an admission of such liability or a waiver. Namoh shall in no circumstances whatsoever be liable to the guest(s) or any other person for any loss or expenses incurred due to:
(ii) theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the guest(s),
(iii) train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights / inter-connection meals not being served etc.,
(iv) any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever,
(v) any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under.